Optimize Your Internal Sales and Customer Service

Drawing on my extensive experience as an Internal Sales Manager and Head of Customer Service, I help your Internal Sales and customer service teams reach new heights. My focus is on efficiency, structure, and exceptional customer satisfaction.

Why a Capable Internal Sales Team Matters

A strong Internal Sales team is crucial for any successful business: they ensure smooth order processing, accurate administration, optimal cash flow, and act as the bridge between your customers and your organization.

Our Services

We make sure your team works efficiently and delivers the best possible service to your customers. Our services include:

  • Ensuring exceptional customer satisfaction and building positive relationships.

  • Leading and coaching customer service staff, Internal Sales assistants, and support personnel.

  • Designing structure and workflows for both Internal Sales and customer service.

  • Setting KPIs and identifying improvement opportunities at team and individual levels.

  • Addressing improvement points with targeted actions, implementation, monitoring, and improvement plans if needed.

  • Strategic planning and development of customer service and Internal Sales policies.

  • Analyzing customer feedback and data to optimize performance.

  • Handling escalations and complex customer issues with professionalism and empathy.

  • Collaborating with other departments to align initiatives with overall business objectives.

Our Approach

We combine experience and structure to reduce manual work and enable qualitative follow-up:

  1. Map Processes: fully document all Internal Sales and customer service tasks and workflows.

  2. KPI Analysis: monitor and improve performance.

  3. Identify Bottlenecks: detect process inefficiencies.

  4. Collect Feedback: gather input from team members and other colleagues for a critical perspective.

  5. Prioritize Improvements: develop concrete solutions, from process optimization to automation and training.

  6. Implement and Monitor: execute improvements and continuously track results.

The Result

  • Efficiency & Compliance: fast and error-free order processing.

  • Exponential Growth Without Extra Workload: employees can focus on qualitative customer follow-up.

  • Strong Collaboration: Internal Sales and customer service work together with clear structures and KPIs.

Why Choose Our Approach?

We combine strategic vision, leadership, and hands-on experience with a focus on efficiency and quality. The result is sustainable growth, satisfied customers, and Internal Sales and customer service teams performing at their best.

Leave your Internal Sales and Customer Service to me!